East Midlands Ambulance Service NHS Trust’s first priority is to deliver safe, prompt care to our patients. The Trust is committed to openness and will always tell patients if something has gone wrong during their care. The Trust seeks to encourage a culture, which has at its core, the Ten Key Principles of Being Open.

Being Open involves acknowledging; apologising and explaining when things go wrong, conducting thorough investigations and ensuring that lessons learned assist in future incident prevention and providing support for those involved.

CFR Groups in East Midlands Ambulance Service


Become Community First Responder for EMAS

East Midlands Ambulance Service NHS Trust

Trust Headquarters

1 Horizon Place

Mellors Way

Nottingham Business Park



Telephone: 0115 884 5000 (for PTS enquiries, see below)

PALS / Patient Experience: 0845 299 4112

Minicom: 0115 929 1119

General Fax: 0115 884 5001

Ambulance Control Fax: 0115 884 5493